Protecting Those Who Serve, Monday 3rd November 2008 - QEII Conference Centre: London
Preventing Violent & Abusive Attacks
Workers serving the public are subject to high levels of risk of physical assault, verbal abuse, and increasingly, non-verbal abuse (such as internet, text, email etc) while in pursuit of their daily duties. Changes to work practices such as increased lone or remote working have added further to the perception of this risk, if not the reality, with fear being a major factor in increased levels of stress being experienced by many workers.
"All work-related violence, both verbal and physical, has serious consequences for employees and the business they work for." - HSE, May 2008
"British workers are more at risk of being attacked and harassed at work than their counterparts in many other European countries." - Institute for Employment Studies, The Times, July 2007
This potentially has damaging consequences for both client-facing staff and customer service across a wide range of sectors, including:
- Central and local government (job centres, schools, housing offices etc)
- Emergency services (NHS, Police & Fire)
- Public transport (bus, rail, air etc)
- Retail & leisure (pubs, bars, clubs, betting shops etc)
- Voluntary sector (social & care)
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